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This review first appeared in issue 354 of PC Pro.
A key player in the Zoho software and services empire, ManageEngine offers a wide range of IT management solutions. The OpManager product family delivers network, server and application performance monitoring, and ManageEngine version 12.7 delivers plenty of new features.
There’s a focus on compliance and security, with support for single sign-on using security assertion markup language (SAML) and SNMP 3 with tougher SHA-2 authentication. Root cause analysis (RCA) profiles compare data collected from multiple devices to help with problem remediation, Cisco ACI, IPMI and VPN monitors are present and OpManager integrates with Slack and Microsoft Teams for alert notifications.
ManageEngine’s flexible licensing schemes are good value for SMBs as they’re based on devices, not elements or sensors. The OpManager Standard edition costs £195 per year for ten devices and provides availability, interface and SNMP/WMI network monitoring services, with the Professional edition on review adding features such as virtualization host monitoring.
Along with perpetual licenses, they’re also all available as Plus versions that include OpManager’s add-on modules at discounted prices. For example, Professional Plus starts at £983 per year for 50 devices and includes network configuration management (NCM) and NetFlow analysis (NFA), along with firewall and application management.
Whichever edition you choose, you won’t wait long to see it in action: it took us 20 minutes to install it on a Windows Server 2022 host and run an initial scan of the lab’s IP subnet. For device identification and classification, OpManager is a veritable sleuth as it’s endowed with over 11,000 device and 56,000 vendor templates.
It had no trouble figuring out what our lab devices were, correctly identifying all our Windows servers and workstations, routers, switches, NAS appliances, VMware and Hyper-V virtualization hosts and printers. Adaptive alert thresholds are assigned to devices where OpManager uses machine learning algorithms to adjust them for you, and they can be linked to a range of actions using the integral drag-and-drop workflow builder.
The OpManager web console and its multitude of dashboards is capable of presenting a lot of information about your network, with the handy heatmap widget showing a grid of colored blocks representing each device and their status. Detailed custom dashboards are created by choosing from over 200 available widgets, and network operations center views can present support departments with the big picture.
Virtual monitoring is extensive, as OpManager discovered our VMware ESXi and Hyper-V hosts and provided views of system and VM utilization, guest OSes and datastore usage. Add the NetFlow module and you can view all common flows and use the free NetFlow Generator utility to translate raw packets into NetFlow data.
OpManager’s RCA profiles are similar to the SolarWinds NPM PerfStack feature and are just as easy to create. The list of available metrics is very basic, but you can choose devices and monitored items such as CPU and memory usage, add them to your RCA dashboard and view them all on one screen to help identify complex problems.
The Application Performance Management (APM) plugin is a worthy addition as it monitors and reports on a huge range of apps. We used it to check on our AWS account, where it provided details on service availability, EC2 instance and S3 bucket status, plus monthly billing charges and forecasts.
It may take time to get to grips with its myriad components, but ManageEngine’s OpManager is a powerful monitoring solution with a lot to say about your network. The web console is well designed and easily customized to suit, while SMBs will approve of OpManager’s affordable licensing plans.
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